Valley Tow 81312 Class IV Receiver Hitch Review

When the hitch arrived last week, I was initially thrilled that it was 2 days early.when I examined the hitch, though, it was obvious that it was not packaged in any way--no box, no bubble wrap or cardboard.It was delivered by UPS and had clearly been banged, dropped and dragged.There were multiple scratches, severely chipped paint in more than a dozen locations and even 2 dents.All the packing slips and ups bar codes were stuck directly to the metal.It took 2 people nearly an hour to scrape off all the adhesive and stickers.

The hitch did not include installation instructions, nuts, bolts or washers.Spent 2 hours online searching for installation instructions.I had to spend $25 on paint and supplies at the local hardware store to repair and mount the hitch.

All in all, after dozens of purchases on Amazon over the years, this was my first real negative experience.I'm extremely disappointed at how this item was delivered.I spent 30 minutes this morning just trying to find Amazon's customer service or complaint desk online and was unsuccessful.I guess writing this review is the only way to get anyone's attention.Amazon should be ashamed that this wasn't packaged better and that it wasn't disclosed that there were no bolts, washers or installation instructions.My advice is to purchase and install a hitch locally from a trusted shop.
Valley Tow 81312 Class IV Receiver Hitch

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Product Description:
Valley Tow Class IV Hitch Receiver ensures efficient and easy towing function. It is powder-coated on polyester black paint which resists extreme weather conditions. This hitch receiver features a custom fit design and provides protection from corrosion. It is easy to install without drilling and is backed by a five year warranty.

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